Refunds & Payouts
Last updated: May 13, 2026
1. How payments work
When a partner records a revenue event, the buyer is charged via Stripe Checkout. ValueColony deducts a platform fee (default 10%) and Stripe automatically routes the remainder to the builder and operator according to the partnership's revenue-share split.
2. Refunds between partners
Refunds are issued by mutual agreement between the builder and the operator. Either party may request that the platform reverse a revenue event by contacting support@valuecolony.com. Stripe processing fees and platform fees may not be refundable.
3. Disputes & chargebacks
Stripe handles chargebacks. If a chargeback occurs, the disputed amount and any chargeback fee will be deducted from the partner who received the funds. Partners are responsible for resolving disputes with their end customers.
4. Payout timing
Payouts to your connected Stripe account follow Stripe's standard schedule (usually 2–7 business days depending on country). ValueColony does not hold partner funds.
5. Connected account requirements
To receive payouts, both partners must complete Stripe Connect onboarding from the dashboard. Until both are connected, revenue events can be recorded but funds may be held by Stripe.
6. Tax
Each partner is responsible for their own tax reporting and obligations. Stripe will issue tax forms (e.g., 1099 in the US) where required.
7. Failed events
If a payment fails or a checkout is canceled, the revenue event is marked accordingly and no funds are moved. You can retry by recording a new event.